Virtual Appointments

NOW AVAILABLE!

NOW AVAILABLE!

About Online Physiotherapy Tele-Rehabilitation

We are now offering Virtual Physiotherapy Tele-Rehabilitation appointments, so that you can continue to heal, move, and live your best life! Learn more below!

What is Online Rehabilitation/Telehealth?

We have decided that the most responsible way to support you and everyone in our community is to change the way we deliver healthcare. Continuity of care is really important to us. Online rehabilitation is a unique way to deliver services when an in person visit is not possible. By transitioning our services online you will still have access to care from our Registered Physiotherapists. Telehealth and online rehabilitation visits are to meet the same standards of practice set out by the College of Physiotherapists of BC regardless of the method of service delivery.

BENEFITS

Continued Treatment

Meaningful Support

Educated Advice

WHAT TO EXPECT

Your Physiotherapy appointment during these treatment sessions will look a little different than normal. While we can’t offer manual therapy or use modalities such as needling, we can offer:

Movement Assessment  |  Expert Advice  |  Self Management Strategies  |  Guided Self Mobilizations  |  Soft Tissue Release  |  Supervised Exercise Programs  |  Movement Progressions

Our clinicians will be happy to speak with you to answer specific questions, and make a clear plan with you and to determine if an online treatment program is appropriate for you

HOW TO BOOK

Select the clinician you want to see

Choose a Online rehabilitation care visit – We have 15min, 30min and 45 minute options

Join your online appointment through My Account on the JaneApp under ‘upcoming appointments’ click on the video link icon and you are set to go!

PREPARING FOR YOUR SESSION

  • Please review the guide provided in the confirmation of your appointment.
  • Our platform works on both Google Chrome and Firefox browsers.
  • You can join your appointment through your JaneApp account up to 1 hour prior to your appointment start time.
  • Please join the appointment at minimum a few minutes prior to the start time to ensure there are no technical issues.
  • Phone calls are also available if preferred.
  • Should you experience any technical difficulties or issues joining your appointment please call us 604-499-TRUE (8783).

COVERAGE

The following extended health care providers are now covered:

ICBC UPDATE

ICBC has also agreed to cover both Online Physiotherapy and Active Rehab sessions in full at no cost to the patient

PRIVACY

Our online telehealth platform is HIPAA compliant. Each online appointment is encrypted, anonymous, and never recorded or stored.
Most of the concern around telehealth and online rehabilitation service delivery is the security of your personal information.

Physiotherapists are required by the College of Physical Therapists of BC to ensure the privacy and security of your personal information at all times and will document your visit in your chart as they usually would in an in-person session.

LIMITATIONS

Online rehabilitation/telehealth has obvious limitations when compared to an in-person visit. The limitations include inability to perform hands-on examination, assessment and treatment. In a discussion with your physiotherapist, you both can decide together if an online rehabilitation visit is appropriate based on your individual circumstances.

FEES

There is no fee for ICBC visits.
We have introduced reduced fees for our Online Rehabilitation/Telehealth visits.
15 minute ($35)  |  30 minute ($70)  |  45 minute ($90)
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