Our Services

Physiotherapy and Massage Therapy are commonly included in most extended health benefits plans. Please check with your individual provider for the service you are receiving as insurance coverage often differs by company.

Please wear clothing that allows you to move comfortably
-referral or any other medically relevant documents
ICBC: please bring your claim number, date of injury, personal health care number

YES! We recently began offering direct billing at our Tsawwassen location. We will be able to provide direct billing at the Steveston location in early 2024. Please send us an email us with any questions [email protected]

We ask that you please provide us with 24 hours notice for a change, or cancellation to your appointment. You can conveniently manage your appointment booking online, give us a call or send us an email.
Your appointment time is reserved just for you, late cancellations or missed appointments will be charged the full fee for your appointment time. Thank you for your understanding.

Steveston Location

Please use the True Physio + Pilates entrance located at the back of the building facing the alley. Come up the stairs or elevator and have a seat in the white waiting room chairs. Your therapist will bring you in at the time of your appointment. You may also check yourself in using the posted QR code

Tsawwassen Location

We are located on the ground floor, please have a seat in the waiting area and your therapist will bring you in at the time of your appointment. You may also check yourself in using the posted QR code

All of our appointments are one-on-one; the whole appointment time is yours. Our fee schedule is in alignment with extended health care providers reasonable amounts and reflected of the Physiotherapy Association of BC’s Recommended Fee Guidelines.

Please see our booking site for all detailed fees.

Yes we do accept claims from WorkSafeBC – If you have been injured at work, and have a valid and accepted claim number you can book online here.

We also accept direct referrals from WorkSafeBC for our occupational rehabilitation program. Please note that the Occupational Rehabilitation program is from direct referral from WSBC only.

Yes we do! In ICBCs enhanced care model, you are covered for 25 Physiotherapy visits, 12 Massage Therapy visits and 12 Kinesiology visits with no need of a doctors referral within 12 weeks of your date of injury. As long as you have a claim number, you can book any one, or all of the three services with us.